Product Service

Even rugged Fann instruments sometimes need repair. Fann Instrument Company has qualified technicians on staff ready to repair all Fann manufactured instrumentation. Most smaller repairs are done at our facility in Houston, Texas but we are available to travel onsite for many of your instruments needs.

Troubleshooting and Technical Assistance

For troubleshooting and technical assistance please call our new 24/7 Technical Support Hotline at 1-713-268-6350. You will be put in touch with a qualified service technician in your region who will help you determine how to meet your repair needs. (Please note that this line is for troubleshooting and technical assistance only.  For customer service related issues and order support please call 1-800-347-0450 or 1-281-871-6024 from 7 AM to 5 PM Central Time US.)

Return Authorization Required

Before shipping any equipment to Fann for repair, you must request a Return Material Authorization (RMA) number. This will help us expedite your request and prevent delays. Please use one of the contact methods below to request a RMA number.

Telephone Service/Support:  1-281.871.4461 or 1-281.871.6024
Fax:  1-281.871.4446
Email:  fannservice@fann.com

Please supply the following information when contacting us:

  1. Your Name
  2. Company Name
  3. Complete shipping address for return of the equipment
  4. All contact information, including phone numbers and email address
  5. Description of work requested

Once you have received your return material authorization (RMA) number, ship the equipment to the following address:

Fann Instrument Company
Attn: RMA ( Provided by Fann)
14851 Milner Road
Houston, Texas 77032
USA

Feedback

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